HELP

Shopping

Yes, it is certainly safe to shop online at RA91.
When transacting via our website, your credit card and personal details are encrypted using the latest industry-standard SSL (Secure Socket Layer) and processed directly through a secure payment gateway. Your credit card details are never stored on our site.

You can use any of the payment types of this: MASTERCARD, VISA, PAYPAL to pay for your order. Your details are safe with us as we take security very seriously indeed.

Unfortunately, there is a multitude of reasons why the system believes that an address is incorrect.

Different nationalities have different ways of writing their address.

To avoid most of these problems please write your address in the following way

  1. Apartment/Flat Number
  2. Building/Street Number
  3. Street 4. Town
  4. Country
  5. Postcode

We do everything we can to fill your order completely. However, there are rare instances when something that was ordered may no longer be available. We apologize for the inconvenience!

 When this happens, it means we thought we had a stock of the item when you placed the order. But, when we went to pack your order up we realized we didn’t have the item available anymore.

 If this happens, we’ll let you know via email. The unavailable item will be removed from your order, and you won’t be charged.

Shipping & Delivery

Sure! All our orders are trackable.

Once your order ships, we send you a dispatched email with a tracking link for your order. You simply have to click on it to know the whereabouts of your parcel.

Unfortunately, we are unable to change your delivery address once your Order has been completed.

Mmmh! We may though, still be able to cancel and refund your Order if you contact us before your Order leaves our Warehouse

For in-stock items, your order should ship within 1-2 business days after order verification and credit approval, depending on which shipping method you choose.

Well, it depends very much on your location. If you are in  MOROCCO. it should arrive in between 2 & 3 working days. If you are in a different part of the world, it will take between 7 & 10 working days to arrive.

sometimes, not many, due to stock inconsistencies we are unable to send all of the items you have ordered. Sorry!

We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.

We ship internationally with no restrictions!

We offer free standard shipping for orders above 2 000 MAD!

The additional cost for orders below the minimum amount varies depending on your country. You will be able to see this entering your postcode when completing your order.

Of course, we can ship to your permanent residential address or your place of employment.

If you want your delivery to reach you at work, you need to be confident that someone will be available to sign and take receipt of the package.

Account

Due to the migration of our shops to a more secure and user-friendly platform, you need to register again to access the customer area.

It’s highly recommendable!

Setting up an account is really easy and only takes a few minutes and, for example, you need to be registered to redeem your Promo Codes or to track your orders.

You’ll need to give us your name and address details and then create a password, which you can use to access your account at a later date.

To register you have to click on the human icon on the top right of the page and then, fill in this form: https://ra91official.com/account

These are the main benefits of having an account:

  1. you can check the progress of your orders
  2. you can change your personal details
  3. you can save your payment details, which will speed things up the next time you order 4. you can redeem your Promo Codes.

By logging in to your account using your email address and password, you will be able to access your account details.

You will also have the option to modify your delivery addresses stored against your account but unfortunately, we aren’t able to change the delivery address on an active order, so please ensure you select the right address when shopping with us.

No problem!

All you need to do is grab our password reminder. You can find this at the ‘Login/My Account’ section of the site.

Login

Create an account

Your personal data will be used to process your order, support your experience on this website and for other purposes described in ourprivacy policy.

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.